Warranty

Thank you for choosing our products! We are committed to providing you with high-quality goods and offer a two-year warranty for your peace of mind.

1. Warranty Coverage

  • Covered Products: This policy applies to all products purchased from our store.

  • Warranty Details: The warranty covers product malfunctions or damages caused by material or workmanship defects.

  • Exclusions: The following situations are not covered:

    • Damage caused by human factors (e.g., dropping, impact, etc.).

    • Improper use or failure to follow the instructions.

    • Damage caused by natural disasters or other force majeure events.

    • Unauthorized repairs or modifications.

2. Warranty Period

  • The warranty period is 24 months from the date of purchase.

3. How to Claim Warranty Service

  • Contact Customer Service: If your product has an issue, please contact us via email (support@whootour.com) or online chat, providing your order number, product photos, and a description of the problem.

  • Review and Confirmation: We will review your claim within 1-3 business days and inform you whether it falls within the warranty coverage.

  • Repair or Replacement: If eligible, we will provide free repair or replacement services.

4. Important Notes

  • Please retain your proof of purchase (e.g., order number or invoice) for warranty claims.

  • The warranty does not cover indirect losses (e.g., lost time, shipping costs, etc.) caused by product issues.

5. Contact Us

If you have any questions, please reach out via: