Warranty
Thank you for choosing our products! We are committed to providing you with high-quality goods and offer a two-year warranty for your peace of mind.
1. Warranty Coverage
Covered Products: This policy applies to all products purchased from our store.
Warranty Details: The warranty covers product malfunctions or damages caused by material or workmanship defects.
Exclusions: The following situations are not covered:
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Damage caused by human factors (e.g., dropping, impact, etc.).
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Improper use or failure to follow the instructions.
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Damage caused by natural disasters or other force majeure events.
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Unauthorized repairs or modifications.
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2. Warranty Period
The warranty period is 24 months from the date of purchase.
3. How to Claim Warranty Service
Contact Customer Service: If your product has an issue, please contact us via email (support@whootour.com) or online chat, providing your order number, product photos, and a description of the problem.
Review and Confirmation: We will review your claim within 1-3 business days and inform you whether it falls within the warranty coverage.
Repair or Replacement: If eligible, we will provide free repair or replacement services.
4. Important Notes
Please retain your proof of purchase (e.g., order number or invoice) for warranty claims.
The warranty does not cover indirect losses (e.g., lost time, shipping costs, etc.) caused by product issues.
5. Contact Us
If you have any questions, please reach out via:
Email: support@whootour.com
Online Chat: Visit the bottom-right corner of our website.